2.2 / 10 points
CoolEssay is a rather busy and overwhelming website, but their offers would definitely turn many heads. The prices of this service are amongst the lowest you’ll find on the market, which makes it a frequently selected choice by many students like you. Even so, this CoolEssay review did not go exactly as we thought it would.
It all started when we read the CoolEssay reviews. Cool Essay review after review, we read plenty of bad things. Most of the bad CoolEssay.net reviews spoke of the poor quality and delivery, while some of the students were most alarmed about customer support’s work.
All of this brought up many questions, all of which we answered in the making of this Cool Essay review.
1. How Cool Essay Works?
CoolEssay.net uses the same system as most of the writing companies. For this CoolEssay.net review, we checked the process by placing an order for an essay. Basically, you as a customer must open the order form and fill it with some details about your paper. In the form, you can ask them to write essays online, edit the paper you’ve written, or proofread it. You also have the chance to pick some of their additional features and add their cost to the final price.
When you’re done, you are sending that order to the company. They do their job and find a writer for you, and all you have to do is wait for the delivery. In order to deliver quality academic papers, the company is said to pick the best writer for your order.
2. Types of Writings CoolEssay Offers
We must say, we were impressed by the types of writings Cool Essay offers. It’s a lengthy list with versatile choices of papers and services that students of all ages need. They even have more specialized paper types like lab reports and business plans. So, if you thought that the name meant this company offers just essays, you were as wrong as we were.
At Cool Essay, you’ll find services split into several categories: writing from scratch, business writing, rewriting, editing and proofreading. As weird as this sounds, the business writing does not fall under the ‘writing from scratch’ category, which is a bit concerning.
Even so, the list of writing services is quite a big one. You don’t just go there to buy essays online, but also to get helps with projects, presentations, speeches, and even things like business plans and bibliographies.
3. Prices and Discounts
The prices at Cool Essay are the best thing we found about the company. That’s why there are so many CoolEssay reviews. With prices that start at $10, it is obvious why this company has had so many customers. Many students don’t even check the company’s reputation before they order professional academic writing services online. This is the most common and biggest mistake students make.
Because if they read the reviews about CoolEssay, they’d learn what we confirmed when we ordered a paper. The company has guarantees that are unreliable and writers that not always do a good job.
The discount information is not accessible for the visitors of the website. There’s an entire page that you can open if you scroll to the bottom of any page. But, on this page, there’s a mention of first-time discounts, regular discounts available at all times, temporary discounts, and holiday discounts. That’s all there is – a mention. For more information, you have to ask the support.
Since they say that they have discounts for new and regular customers, we decided to take upon their offer and reached out to support. As it turns out, the regular discounts aren’t really existent and, according to the agent, at that time – they didn’t have a newcomers’ discount. This seems to be a really big scam but even so, the prices were quite low and still made us want to order.
4. Quality and Guarantees
There are plenty of guarantees you’ll read about on the website, but make sure to read the details carefully. For example, the money-back guarantee is the most unfair guarantee we’ve ever seen. Apparently, you get only a partial refund (details are not provided) if the paper was delivered more than 20 minutes later. If the deadline is for more than a week and they delay the delivery, you get only 10% back, no matter how long it takes them to send it to you.
In this guarantee, the company also states that they can extend the deadline on their own if the paper is complicated. In such cases, you can’t ask for a refund. All of this sounds so frustrating, we don’t see any student ordering if he reads this first.
Even so, we decided to give them a go-to to see why those reviews are so negative. As it turns out, the company often has issues like this and requests for a refund. In fact, they delayed our paper for no less than six hours. This would cost a student a grade and he might miss a deadline, which would make him entitled to a 100% refund. We didn’t even get the 10% they mention.
5. Customer Support
The support is terrible here. They don’t respond well to complaints and don’t follow up on the guarantees we mentioned. Also, we found some plagiarism and plenty of errors in the paper. The revision was delayed by three days, and no one refunded us.
6. Additional Features
You can ask for a Turnitin report for $14, 1-page summary of the paper for $20, Editor’s services for 30% extra on your price, writer’s samples for $5, or the help of a top writer or a professional writer for a cost of +25% and +30%, respectively.
Everything about this company looks fine until you look at the fine print. Their money-back guarantee is the worst we’ve heard of. To make things worse, the customer support doesn’t care at all about the customers, so we still haven’t found anyone saying that he was refunded after a delay or plagiarism. Our experience was similar, which is why we don’t recommend this service.